Returns & Exchanges
At Prana Foods, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our inventory, we offer returns or replacements on items that arrive damaged or do not meet our quality standards.
Report the Issue
Contact our support team within 48 hours of delivery if your order is damaged, incorrect, or missing items.
Provide Proof
Email us clear photographs of the product, packaging, and shipping label to help our team verify the quality concern.
Evaluation
Our quality assurance team will review your claim within 3 business days to determine if a refund or replacement is appropriate.
Resolution
Approved refunds will be processed back to your original payment method, or a fresh replacement will be shipped at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing